FAQ

How do I register with Senseble?

For the registration you need a Senseble ID, which you receive from your company’s HR department or from the person responsible for the program. If it is a company-wide Senseble ID, you need to register with your business email address. If it is a personal Senseble ID, you can register with an email address of your choice.

I have lost my Senseble ID. What should I do?

You can find your Senseble ID in the profile section in the Senseble app. If you can no longer log in or are experiencing other issues, you can always contact us via team@senseble.de.

I have forgotten my password. What can I do?

If you have forgotten your password, you can easily reset it. To do this, simply click on Forgot password in the login area, enter the e-mail address you used to register and click on „Reset password“. You will receive an email from us with a link to set a new password. If you can’t remember which e-mail address you registered with, send us an e-mail to team@senseble.de and we will solve the problem together.

Can I use Senseble on multiple devices?

Yes, just download the Senseble app on the device of your choice and log in with your login credentials.

Can I use the app without internet?

No, you need an internet connection to use the app and all its features.

Is Senseble a medical product or a substitute for psychotherapy?

All content offered by Senseble is neither medical advice, nor psychotherapy. They are not a substitute for a medical or psychotherapeutic treatment by a doctor or therapist, but can only be a useful addition. Senseble strongly advises users with pre-existing conditions or those who are pregnant to consult their doctor before using Senseble.

Will my personal usage data be shared with my employer?

We do not share any information about the content you use in the Senseble app, the Expert Coaching sessions you book, or any related data and information with your employer. Your employer will only receive information that is not personal, but in aggregate form relating to the activity of all users of the organization and does not allow any conclusions to be drawn about individuals.

Where can I find Senseble’s Terms of Use and Privacy Policy?

You can find the Terms of Use either in your profile settings or at: https://www.senseble.de/app-terms-of-use

You can find the privacy policy of the Senseble app either in your profile settings or at: https://www.senseble.de/app-data-privacy

Is Senseble available in German?

Yes, all Senseble content is also available in German. You can easily change the language in the settings under your profile.

How long can I use Senseble?

The contract between you and Senseble runs for an indefinite period of time and ends only when your employer terminates the contractual relationship with Senseble or you change your employer. Regardless of this, you can of course terminate the user agreement at any time (see next question).

How can I delete my Senseble account?

Just send us a message via the contact function in your profile settings with the request to delete your account. The email will automatically include the necessary information such as your email and your Senseble ID. We will confirm the account deletion via e-mail as soon as it is done.

Questions regarding the 1:1 coachings

Here we list frequently asked questions regarding our 1:1 coaching. For all those of our users who use our Senseble app without the option of 1:1 coachings, the following questions are not relevant.

How many coaching appointments can I book?

In the app section „Coaching“ you can see if you have a certain coaching contingent. If the number of your possible bookable sessions is limited, it will say „You can still book XX appointments“. As soon as you have used up your coaching contingent, you cannot book any more appointments until you or your employer purchase additional coaching sessions.

Can I cancel or postpone my booked session?

Yes, you can cancel or reschedule your booked coaching session. However, please note that appointments that you cancel less than 24 hours in advance will still be charged to your employer and deducted from your coaching contingent. You can easily change your booking via the app. Just click on the card of the respective appointment and the corresponding button.

What can I do if I am not satisfied with a coaching session and would like to book a session with a different coach in the same category?

If you are not satisfied with the way a coaching session went, please let us know and provide feedback via team@senseble.de. Of course, as in normal life, it can happen that things just aren’t right between you and the coach. If this is the case, just contact us at team@senseble.de and we will choose a new coach for you.

What do I do if I have used up my coaching contingent through my employer, but would like to continue the coaching?

You can purchase additional Senseble coachings privately from us after your contingent through your employer has been used up. Simply contact us at team@senseble.de and we will discuss the next steps.