Aktualisiert am: 18.04.2023

Data Privacy

At Senseble, we take data protection very seriously and want you to feel safe when using our service. Therefore, we would like to inform you with this privacy notice how we process your personal data when using Senseble.

1 Applicability

This privacy policy explains how we process personal data in order to offer Senseble services. It applies to the Senseble website under app.senseble.de, to the Senseble apps (Android and iOS), to the MSD All about you App (Android and iOs), as well as to 1:1 coachings with our Senseble experts and contact with our support team. It does not apply to websites of third-parties, to whom we merely refer.

If you have any requests or questions regarding the protection of data in relation to our services, please contact us at team@senseble.com.

2 Responsible person and contact

The responsible controller pursuant to Art. 4 (7) of the European General Data Protection Regulation (GDPR) for the processing of your personal data is Senseble Health GmbH (hereinafter „We“ or „Senseble“), Isabellastraße 38, 80796 München, E-Mail: team@senseble.de

3 Terms used

All data protection terms have the same meaning as defined in the General Data Protection Regulation (EU) 2016/679 („GDPR“).

4. Processing of personal data, processing purposes and legal bases

4.1 General guidelines of use and purpose

You can visit the Senseble website without having to register. The usage of our service, however, can only be used after registering.

We use the data you give us to provide the services we offer in accordance with our terms of use (https://senseble.de/terms-of-use), to answer your questions and to operate and improve our Senseble services.

As a general rule, we do not transfer your personal data to third parties. The only exceptions are the service partners and contracting parties involved in handling the contractual relationship and companies that Senseble Health GmbH cooperates with.

Your data will not be processed for other purposes or transferred to third parties that are not expressly mentioned in this privacy policy without your express consent unless we are legally required to disclose data to law enforcement authorities and courts or to public authorities, for example tax authorities.

4.2 Use of our website

If you only use our website for information purposes (without contacting us), we only collect the personal data that your browser transmits to our server. If you want to browse our website, we collect the data that is necessary to display the website and ensure its stability and security.

Collected data: IP address, date and time of the request, time zone difference to Greenwich Mean Time (GMT), content of the request (specific page), access status/HTTP status code, amount of data transferred, website from which the request came, browser, operating system and its interface, language and version of the browser software. Legal basis: Art. 6 § 1 p. 1 lit. f) GDPR. It is not possible for us to draw conclusions about individual persons on the basis of this data.

4.3 App Registration

In order to use the services in our Apps, prior registration is required. In order to verify that you are an employee of a company that uses our services, you must register using either your company email address and a Company ID provided to your employer or a Senseble ID unique to you and an email address of your choice. In addition, we ask you to provide your first name, last name (clear name not required) and a password of your choice

If you register with a generic Company ID, we will send you a confirmation link to the e-mail address you provided to ensure your security and to protect you against misuse. After clicking on the link in the email, your registration will be completed and your account will be activated.

We use your email address to communicate with you about contract-, app- and Expert Coaching-related topics, e.g. to send you confirmations or messages.

The legal basis for the processing described above is Art. 6 para. 1 sentence 1 lit. b) GDPR

4.4 Booking a Senseble expert coaching

Depending on the contractual agreement between Senseble and your employer, you have the possibility to book 1:1 coaching sessions („Expert Coaching“) with one of our Senseble experts in the areas of movement, nutrition and mental health. The use of this offer is voluntary. For the appointment booking, we use the tool Calendly of the provider Calendly LLC, 1315 Peachtree St NE, Atlanta, GA 30309, USA, with whom we have concluded an agreement for order processing. In accordance with Art. 6 para. 1 p. 1 lit. b) GDPR, only the personal data that is absolutely necessary for processing the appointment booking is processed, namely your name and your email address used for registration. After successfully booking an appointment, you will receive an automated email confirmation, in which you will find the link to the video call and the option to cancel or reschedule the appointment.

More information about Calendly is available at https://calendly.com/de/pages/privacy und https://calendly.com/de/pages/dpa.

4.5 Completing a Senseble expert coaching

The Expert Coachings take place in the form of a video call via the tool Microsoft Teams of the provider Microsoft Corporation, One Microsoft Way Redmond, WA 98052-6399 USA. You will find the link to the corresponding video call in the e-mail confirmation. The coaching call will not be recorded. Your Senseble Expert may take notes on your statements during the session. This is done exclusively for the purpose of supporting you in the best possible way and to use these notes e.g. for the preparation of further Expert Coaching sessions in the future. In addition, the Senseble Expert has the possibility to access your user profile and to adapt your coaching program in the app accordingly to your needs and goals.

The processing of your personal data takes place within the framework of the user contract concluded with you on the basis of Art. 6 para. 1 p.1 lit. b.) GDPR. The processing of your health data (data that may relate to your physical or mental health) for the purpose of conducting Expert Coaching sessions, including information that you disclose about yourself during the consultation as well as the preparation of notes by the Senseble Expert as described, is based on your express consent pursuant to Art. 6 para. 1 p. 1 lit. a) in conjunction with Art. 9 para. 2 lit. a) GDPR. You can revoke your consent at any time with effect for the future, e.g. per email to team@senseble.de

4.6 Senseble’s on-demand content usage

In our apps, you’ll find a variety of content to help you work on your own health and wellbeing. You can complete different training classes with video instructions, relaxation audio classes or knowledge classes on health topics relevant to you in the areas of movement, nutrition and mental health. Since these classes consist of individual units that build on each other, we save the progress you have made. This allows you to continue where you left off and access all completed units through your profile.

In addition, there is constantly changing content via the „Discover“ section, such as desk workouts, blog articles or live sessions. Also here, we save which units you’ve completed so you can view them in your completed units.

For recipes as well as movement, relaxation and knowledge classes, you have the option to save favorites. That we can show you these, we save which content you saved in your favorites.

Your personal data is processed within the framework of the user contract concluded with you on the basis of Art. 6 Para. 1 S.1 lit. b GDPR. The processing of your health data (data that may relate to your physical or mental health) for the purpose of using our App content is thereby based on your express consent pursuant to Art. 6 para. 1 p. 1 lit. a) in conjunction with Art. 9 para. 2 lit. a) GDPR. You can revoke your consent at any time with effect for the future, e.g. per email at team@senseble.de

4.7 Use of tracking functions and participation in challenges

For voluntary participation in step challenges, we need access to activity information from other tracking platforms, such as Google Fit or Apple Health. If you want to take part in a step challenge, we therefore need your explicit consent at the beginning that we can access your activity data. In addition, you must also confirm on the tracking platforms that you grant Senseble access.

To which platforms you can link your Senseble account and how we use the activity information, can be read in the following:

Google Fit
With an Android smartphone, you can capture activity and health data or import it from different apps into the Google Fit app. You must explicitly agree to share this step data with Senseble. You can revoke this permission at any time.

For the duration of the challenge, we will store the total number of your steps from the date you joined until the end of the challenge. This means that it is not possible for us to draw conclusions about your daily number of steps. We also do not record any step data outside the challenge period.

If the challenge is a team step challenge, the number of steps you take is shared with your challenge team members. You can see the number of steps of your team members as well. In this way, the step challenge is more fun to use and motivates to be more active in everyday life. Depending on the Challenge configuration, other teams might also see your steps. However this is only optional. You also have the option to join a challenge anonymously at any time. You can simply change your name in the profile settings to an imaginary name.

Your step data will not be shared with your employer or other third parties and your data will neither be transferred or used for any sorts of advertising.

Senseble’s use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. You can find more information about Google Fit on Google Fit App from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google LLC, based in the USA. Read their privacy policy here: https://policies.google.com/privacy

Apple Health
With an iPhone, you can collect activity and health data or import it from different apps into the Apple Health app. You must explicitly agree to share step data with Senseble. You can revoke this permission at any time.

The number of steps you take is shared with your team members. Depending on the Challenge configuration, other teams can also see your steps. However, you have the option to participate anonymously at any time. You can simply change your name in the profile settings to an imaginary name. Your step data will not be shared with your employer or other third parties.

You can find more information about Apple Health App from Apple Inc, 1 Infinite Loop, Cupertino, CA 95014, USA. Read their privacy policy here: https://www.apple.com/legal/privacy/de-ww/

4.8 How to contact us & communication via e-mail

When contacting us (e.g. via contact form, email, telephone), the user’s details, e.g. your first name, last name, email address, your Senseble ID and the content of your message or communication are processed for the purpose of handling the contact request and its processing pursuant to Art. 6 (1) lit. b) GDPR. This is done in order to be able to communicate with you, for example by answering your questions, providing you with information about your current coaching program or reminding you to perform your exercises.

For this purpose, we use the email service Microsoft Outlook of the provider Microsoft Corporation, One Microsoft Way Redmond, WA 98052-6399 USA.

We delete the requests if they are no longer necessary and check this regularly. Legal archiving obligations apply.

5 Obligation to provide personal data

If you wish to register for our Senseble app or MSD All About You app and to conclude a contract with us, you must provide the personal data required for registration and use of the functionalities of our Senseble App or MSD All About You app. The provision of data that is not absolutely necessary for the conclusion of the relevant contract or for the provision of the performance/service requested by you is voluntary and you can recognize this by the fact that the corresponding input fields are not marked as mandatory fields.

A possible failure to provide the data required for the conclusion of the contract or for the provision of the desired service could result in us not being able to provide the respective contractual service/service or not being able to do so in accordance with the contract.

6 Data transfer to third parties, use of service providers

We will only disclose or transfer your personal data to third parties if this is necessary to fulfil a contract with you, if we have a legitimate interest in doing so, if you have given your consent and/or if we are obliged to do so by law or by official or court order. Your personal data will be transferred by us to third parties in the cases and for the purposes described below.

Under no circumstances do we transfer information about the content you use in the Senseble App or MSD All About You App, the Expert Coaching sessions you have booked or any related data and information to your employer. Your employer will only receive non-personal, aggregated information relating to the usage activity of all users of the organization and does not allow any conclusions to be drawn about individuals.

For the operation of our Apps we use the hosting platform Google Firebase of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The personal data is thereby stored, transmitted and processed exclusively on European servers in encrypted form and there is no data transfer to the USA.

For the appointment booking and administration of Expert Coachings, we use the appointment booking tool Calendly from the provider Calendly LLC, 1315 Peachtree St NE, Atlanta, GA 30309, USA.

We have concluded order processing agreements with the respective service providers, which ensure that the respective service providers do not process the data for their own purposes, but only within the scope of our instructions and on our behalf. The legal basis for the use of the service providers is Art. 6 para. 1 p. 1 lit. f) GDPR (processing is necessary to protect the legitimate interests of the controller) in conjunction with Art. 28 GDPR (order processing).

To enable the scheduling, preparation and performance of Expert Coachings with or by our Senseble Experts, some of whom work for us as freelancers, our Senseble Experts also receive the data from you that is required exclusively for the above purpose. This refers to your senseble ID, name and your email address. We contractually ensure that Senseble Experts use this data exclusively for the above mentioned purposes and that they are obliged to ensure an appropriate level of data protection for the security of the data

7 Storage and deletion of data

Your personal data will be stored as long as it is necessary to fulfill our contract or to provide our services, to comply with applicable laws (including laws relating to the storage of documents), to resolve disputes with other parties, or to enable the use of our website or app. Any personal data we store is subject to this privacy policy and our corporate storage and deletion policy.

You can stop using our service at any time and have all personal data deleted. To do so, simply go to the account settings in the Senseble app or MSD All about you app (Profile > Settings > Account) and click on „Delete my account“. Alternatively, you can send us an email at team@senseble.de with your Senseble ID, email address and name.

8 Your rights

In view of the applicability of the relevant provisions of the GDPR, you have the right of access, restriction of processing, deletion, data portability, the right to object to the processing of personal data, the right of rectification, the right to complain to the competent data protection authority.

If you have given us consent to process your data, you can revoke this consent at any time with effect for the future. The legality of the processing of your data until the revocation remains unaffected.

For the assertion of your rights or other data protection concerns, you can contact us at any time via the contact channels listed in section 2 and/or in our imprint.

9 Use of cookies

Our Senseble website occasionally uses so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, more effective and safer. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called „session cookies“. They are automatically deleted after the end of your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser on your next visit.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited.

Cookies that are required to carry out the electronic communication process or to provide certain functions that you have requested (e.g. shopping cart function) are stored on the basis of Art. 6 (1) lit. f GDPR. The website operator has a legitimate interest in storing cookies for the technically error-free and optimized provision of its services. If a corresponding consent has been requested (e.g. a consent to store cookies), the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR; the consent can be revoked at any time.

Insofar as other cookies (e.g. cookies to analyze your surfing behavior) are stored, these are treated separately in this privacy policy.